Shipping and delivery
Free curbside shipping in the 48 contiguous states. Your tracking email arrives 3-5 business days after you order. Report any damage within 24 hours, with photos.
From order to doorstep
Arrives 3-5 business days after you order.
Allow 1-2 more business days. You can also check your order page in your account.
Curbside on most brands. Arrange help to bring it inside.
Check it before the driver leaves
- 1Inspect the appliance with the driver still there.
- 2Damaged? Note it on the paperwork, take photos, and refuse delivery if it is serious.
- 3Found damage later? Report it within 24 hours, with photos, to [email protected] or (800) 805-7102.
- !FORNO: if you sign the damage waiver, we cannot process damage claims afterward, no exceptions. No waiver presented? You have 24 hours to report damage, no exceptions.
Delivery details
Delivery
Curbside on most brands. The driver leaves it at the curb, so arrange help to bring it inside.
FORNO includes in-home delivery, up to 7 steps per flight. Apartment buildings get lobby delivery. Tell us before delivery if there are more than 7 steps, as an extra cost may apply. Installation, unpacking and old-appliance removal are not included.
Carriers
FedEx Ground, UPS, FedEx Freight, or the most effective and affordable option for each brand.
ZWILLING, Henckels, Miyabi, Staub, Demeyere, Ballarini and Fellow ship by UPS. Harvest Right ships by FedEx only.
Longer waits
Some brands take longer to ship.
Harvest Right tracking can take up to 14 business days. Big Ass Fans: evaporative coolers 5-8 days, ceiling fans 20-32 days, some custom builds up to 50 days.
Extra shipping costs
Fellow and Mauviel charge shipping, calculated at checkout.
Address changes are free before your order is processed and $175 once it is in transit, for every brand.
Building rules (COI)
If your building needs a Certificate of Insurance for delivery access, any related cost is yours.
We do not cover COI fees or building-specific delivery requirements.
Where we ship
We ship to
The 48 contiguous states
