Frequently asked questions

Free curbside shipping on most orders in the 48 contiguous states. Fellow and Mauviel charge shipping, calculated at checkout.

A tracking email arrives 3-5 business days after you order. Allow 1-2 more business days for updates, or check your order page in your account.

FORNO includes in-home delivery (up to 7 steps per flight, lobby delivery for apartments). Other brands are delivered curbside.

The 48 contiguous states. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, Northern Mariana Islands, U.S. Virgin Islands, Nantucket, Martha’s Vineyard, Friday Harbor, Orcas Island, other U.S. islands, or other remote or carrier-restricted locations.

Free if your order has not been processed. $175 if it is already in transit.

Any COI cost is yours. We do not cover COI fees or building-specific delivery requirements.

30 days from delivery on most brands. 14 days for Cosmo.

Yes, every returnable brand has one, from 15% to 35%. Find yours on the Returns page.

Call (800) 805-7102 or email [email protected] within your return window, with your order number. Do not ship anything before we send instructions.

Final-sale brands, installed or used products, and accessories such as chimneys, trim kits, lineguards and charcoal.

After our warehouse receives, inspects and processes the return. It goes to your original payment method and can take up to 72 hours to show.

It depends on the brand. The Returns page shows it for each one.

Note the damage on the paperwork, take photos, and refuse delivery if it is serious. Found damage later? Report it within 24 hours, with photos.

If you sign the damage waiver, we cannot process damage claims afterward, no exceptions. If no waiver was presented, you have 24 hours to report damage, no exceptions.

Every product has the manufacturer's warranty. Its length varies by brand and is shown on the product page.

Yes, through CPS: up to 8 years for appliances and 5 years for HVAC, in total. You can buy one after delivery.

CPS, at (800) 905-0443 or cpscentral.com/how-to-file-a-claim.

Yes, to a new owner for a $25 fee, through CPS.

Yes, before you order, against authorized dealers that have the item in stock. Send the company name and a screenshot or link. We reply the same day, Monday to Friday.

Yes. Email your military ID to [email protected].

Yes: Affirm, Klarna, Shop Pay Installments and Bread.

Yes, PREMIUM+. Apply with a Sales Tax Exemption Certificate.