Have Questions? We have answers

Premium Home Source is a family-owned company that is solely focused to serve our customers to build their dream home with professional appliances. We partner with the most trusted manufacturers, offer exceptional and friendly customer service, and provide our Sales Experts to help you choose the right appliances for your home!

It depends which brand you are purchasing. ZLINE typically averages 5-8 business days. Thor Kitchen averages 7-10 business days. Other brands can take between 7-15 business days.

Most items will be delivered curbside. The item(s) will be delivered to your curb (Note: the item(s) will not deliver into your home, kitchen or garage.)

For large units (such as a 48" Range), the freight carrier will call you ahead of time to arrange a date and time that works for you. The freight carrier will then deliver the items during the agreed upon time.

For smaller units (such as a 30" Range Hood), you will recieve a tracking number in advance. The shipping carrier will securely drop off the order in front of your residence.

If the box has clear damage upon delivery, take clear photos of the damaged box, refuse the package, note the damages with the delivery driver on the Bill of Lading or Freight Bill. Email [email protected] to notify the Customer Service team.

For the full policy, see Return Policy.

Returns will be subject to a 15% Restocking Fee. This covers the return shipping and restocking cost. For the full policy, see Return Policy.

You will notice a higher price tag on these Durasnow® items. This material is fingerprint resistant (much less cleaning!), outdoor-approved and have a slightly cloudier/darker color than traditional stainless steel. Check out our Blog for more information!

There are three main differences:

1. Voltage - Electric require 220V and Gas require 110V.

2. Type of Heat - Electric produces drier heat versus a gas oven.

3. Preheat - An electric oven will pre-heat slower than a gas oven.

These differences are not all-inclusive and other factors will apply (ex: price). For a more detailed breakdown, read our Blog dedicated to this topic!

Contact us via chat, email or phone!

Email: [email protected]

Phone: 800-805-7102

Still need help?

Have a chat with our representative, we’ll be glad to help.