Authorized Dealer. Free Shipping. No Sales Tax!

Shipping Policy

Shipping Policy:

We offer FREE shipping on all orders delivered by FedEx Ground, FedEx Freight or the most affordable available provider. The shipping carrier will deliver your order curbside. The carrier will NOT deliver into your home, garage, kitchen or elsewhere. If necessary, please arrange assistance to receive your order.

We do not ship to PO Boxes. Full insurance is included in all shipments.

Tracking number(s) will be provided by the email provided 2-4 business days* after the date of the order is placed and after which:

  • Items shipped FedEx Ground will take 4-6 business days* after processing date.
  • Items shipped FedEx Freight (or other LTL provider) will take 4-12 business days* after processing date 
  • ILVE products have a delivery time between 8-15 business days after the order date

These are general guidelines and shipping time may vary based on final destination, items ordered and other logistical factors. 

LTL Shipments:
Large and heavy items such as ranges, bathroom vanities, or items exceeding 155 pounds will ship via LTL (less-than-truckload) shipment. The carrier will call to schedule a delivery appointment, and a person must be available at the time of delivery to sign for the shipment. Additional charges may apply for rescheduled delivery, or if the shipment is refused without valid reason. We attempt to provide the absolute best shipping prices possible for customers. All LTL shipments are curbside delivery at no cost to customer. Persons 18 years of age or older must be present to accept and sign for the delivery.

Damaged Packages:

Before signing for the shipment and releasing the driver, please carefully inspect the shipment for any visible damage. Open the boxes and inspect the products (Countertops, chimney pieces, etc.) for damages or missing parts. If damages are found, reject the shipment and ask the driver to take it back, or note the damages on the Delivery Bill before signing for the shipment and releasing the driver. Contact [email protected] within 48 hours of receiving or refusing a damaged shipment for further instructions.

Shipping Zones:

Free shipping applies to 48 contiguous states. Free shipping offer does not apply to Alaska, Hawaii, Puerto Rico, Guan, Northern Marina Islands, United States Virgin Islands, any outlining mainland USA islands or any international destination including Canada. However, we will work with private parties/shipping proxies for shipments outside our normal shipping range mentioned above (including Alaska, Hawaii, Outlining mainland USA Islands, Canada, etc) if pre-arranged by the customer. We will NOT honor returns for shipments outside of our normal shipping range.

Please reach out to [email protected] should you have any questions related to out of zone shipping.

*These are estimated time intervals and are dependent on Ship To location