Yes, we offer free shipping on all orders delivered by FedEx Ground, FedEx Freight, or the most affordable available carrier. Delivery is curbside only, so please arrange assistance if needed.

No, the carrier will not deliver inside your home, garage, kitchen, or any other indoor location. All deliveries are curbside.

Exceptions:
Forno is our only brand that offers in-home delivery. If you do not live on the ground floor, please notify us immediately, as additional fees may apply.

If the shipping carrier deems your address undeliverable, you may incur additional charges for alternative delivery methods.

No, we do not ship to PO Boxes.

Tracking numbers will be provided via email 2-4 business days after your order is placed. Once you've been sent a tracking number, it can take an estimated 48 hours for tracking details appear.

If an order is canceled or refused after it has been shipped, a restocking and shipping fee will apply.

Restocking Fee by Brand

• ZLINE- 15% Restocking Fee
• Thor Kitchen- 15% Restocking Fee
• Kucht- 15% Restocking Fee
• Forno- 30% Restocking Fee
• Fotile- 15% Restocking Fee
• KubeBath- 15% Restocking Fee
• ILVE- 25% Restocking Fee
• Loloi Rugs - 20% Restocking Fee
• MRCOOL- 35% Restocking Fee and Return Shipping Fee
• Pioneer - 35% Restocking Fee and Return Shipping Fee
• Cosmo - 35% Restocking Fee and Return Shipping Fee
• Modway - 25% Restocking Fee and Return Shipping Fee
• Vanity Art- 25% Restocking Fee and Return Shipping Fee
• Empava - 25% Restocking Fee and Return Shipping Fee
• Arteflame - 25% Restocking Fee and Return Shipping Fee
• All Other Brands- Minimum 15% Restocking Fee and Return Shipping Fee

In certain cases, the customer may be responsible for packing the item(s) and shipping the item directly from a Fedex or similar carrier.

See our full Return Policy

Yes, if your order has not yet been processed, you can change the shipping address without any additional fees. However, if the order is already in transit, a $175 fee will apply to cover the cost of updating the address with the freight carrier.

Large or heavy items, such as ranges or refrigerators, will ship via LTL (less-than-truckload) carriers. The carrier will schedule a delivery appointment, and someone must be present to sign for the shipment. Curbside delivery is free, but additional charges may apply for rescheduled or refused deliveries.

• If the box is visibly damaged, take photos, refuse the package, and note the damage on the Bill of Lading or Freight Bill. Then, email [email protected] with the photos.
• If the box looks fine, inspect the product immediately. If there are damages, take photos and contact us within 24 hours. Damages reported after 24 hours will not be eligible for resolution.

Keep the box, packaging, and pallet for all products in case a return or exchange is needed.

All returns must be in their original condition, including packaging, manuals, and accessories. Refunds will be processed after the warehouse inspects the returned items. Refunds are credited to the original payment method and may take up to 72 hours to reflect. See our Returns Policy here.

Free shipping applies to the 48 contiguous states. Free shipping offer does not apply and is not possible to Alaska, Hawaii, Puerto Rico, Guam, Northern Mariana Islands, United States Virgin Islands, Nantucket, Martha's Vineyard, Friday Harbor, Orcas Island, or any other islands within the United States. Additionally, free shipping is not available for international destinations, including Canada. We will NOT honor returns for shipments outside of our normal shipping range. In rare cases, the freight carrier may refuse to ship to a location in which the customer will be granted a refund.

Please reach out to [email protected] should you have any questions related to out of zone shipping.

If you have any questions regarding shipping outside of our standard zones, please reach out to [email protected] for assistance.