We offer free standard shipping on eligible orders delivered by FedEx Ground, FedEx Freight or the most cost-effective available carrier.

All deliveries are curbside only. Please plan ahead and arrange any additional help needed to move your order inside, upstairs or to its final location.

In rare cases, additional shipping charges may apply for remote areas, island locations or other destinations that are outside standard carrier service areas. If this applies to your order, our team will contact you before shipment.

If your building or property requires a Certificate of Insurance (COI) for delivery access, any related cost is the responsibility of the customer. Premium Home Source does not cover COI fees or building-specific delivery requirements.

Most orders arrive within 2 to 3 weeks from the date of order. Orders shipping to Florida, as well as remote, rural, limited-service, or carrier-restricted locations, often take longer, typically 4 to 5 weeks or more.

Please keep in mind that all delivery dates and timeframes are estimates and are not guaranteed. Actual delivery times can vary due to product availability, warehouse processing, freight capacity, carrier scheduling, weather, holidays, access restrictions, delivery location, and other circumstances outside our reasonable control.

We strongly recommend that customers DO NOT schedule contractors, installers, or renovation work until the appliances have been physically received and inspected. Delivery ETAs are estimates only, and your order may arrive sooner or later than expected. Please also do not dispose of your existing appliance or make other time-sensitive plans until your delivery is complete.

No, the carrier will not deliver inside your home, garage, kitchen, or any other indoor location. All deliveries are curbside.

Exceptions:
Forno is our only brand that offers in-home delivery.

Forno Appliances Shipping Policy

• In-Home Delivery: The courier will bring the appliance inside and inspect it for damages. Installation, debris removal, and haul-away are not included.
• Delivery to Room of Choice: Includes delivery to your chosen room, up to 7 steps up a flight of stairs with 2 movers.
• If you have more than 7 steps, you must notify us before shipment, as additional fees will apply.

If the shipping carrier deems your address undeliverable, you may incur additional charges for alternative delivery methods.

No, we do not ship to PO Boxes.

Tracking numbers will be provided via email 2-4 business days after your order is placed. Once you've been sent a tracking number, it can take an estimated 48 hours for tracking details appear.

If an order is canceled or refused after it has been shipped, a restocking and shipping fee will apply.

Restocking Fee by Brand

• ZLINE, THOR Kitchen, Gordon Ramsay, Harvest Right, Kucht, KubeBath - 15% Restocking Fee
• FORNO - 30% Restocking Fee
• MRCOOL, Samsung, Senville, Pioneer, Cosmo, Danby - 35% Restocking Fee and Return Shipping Fee
• ILVE, Empava, Vanity Art, Loloi Rugs - 25% Restocking Fee and Return Shipping Fee
• Kamado Joe, Masterbuilt - Customers are responsible for return shipping costs. Original shipping fees are non-refundable.
• BHI - 20% Restocking Fee
• Other Brands- Minimum 15% Restocking Fee and Return Shipping Fee

In certain cases, the customer may be responsible for packing the item(s) and shipping the item directly from a Fedex or similar carrier.

See our full Return Policy

Yes, if your order has not yet been processed, you can change the shipping address without any additional fees. However, if the order is already in transit, a $175 fee will apply to cover the cost of updating the address with the freight carrier.

Large or heavy items, such as ranges or refrigerators, will ship via LTL (less-than-truckload) carriers. The carrier will schedule a delivery appointment, and someone must be present to sign for the shipment. Curbside delivery is free, but additional charges may apply for rescheduled or refused deliveries.

⚠️ IF A PACKAGE IS VISIBLY DAMAGED — REFUSE THAT ITEM WITH THE SHIPPER

Accept all other items in your delivery as normal. Simply refuse the damaged package with the driver, then email us at [email protected] with your order number and a photo. We'll send a replacement right away.

If the driver gives you any trouble, call us at 1 (800) 805-7102 and ask to speak with a manager. We'll sort it out.

• If the box looks fine, inspect the product immediately. If you find any damage, take photos and contact us within 24 hours. Damages reported after 24 hours will not be eligible for resolution.

Keep the box, packaging, and pallet for all products in case a return or exchange is needed.

All returns must be in their original condition, including packaging, manuals, and accessories. Refunds will be processed after the warehouse inspects the returned items. Refunds are credited to the original payment method and may take up to 72 hours to reflect. See our Returns Policy here.

Free shipping applies to the 48 contiguous states. The free shipping offer does not apply and is not possible to Alaska, Hawaii, Puerto Rico, Guam, Northern Mariana Islands, United States Virgin Islands, Nantucket, Martha's Vineyard, Friday Harbor, Orcas Island, or any other islands within the United States.

We strictly prohibit the shipment of any of our products to countries outside of the United States. We do not allow, endorse, or recommend forwarding or exporting our products internationally. If a product is shipped, forwarded, or transported outside the United States, the following policies strictly apply:

• All warranties are immediately voided.
• No coverage will be provided for any defects or issues.
• No damages (including freight damage or missing parts) will be covered or compensated.
• We will NOT honor any returns, exchanges, or refunds for shipments moved outside of our normal shipping range.

In rare cases, the freight carrier may refuse to ship to a domestic location, in which case the customer will be granted a refund.

Please reach out to [email protected] should you have any questions related to out-of-zone shipping.

If you have any questions regarding shipping outside of our standard zones, please reach out to [email protected] for assistance.