Returns and fees
Most items can be returned within 30 days, with a restocking fee of 15% to 35%. Call or email us first, and wait for our instructions before shipping anything back.
Find your brand's fee
All brands
How to return something
- 1Call (800) 805-7102 or email [email protected] within your return window, with your order number.
- 2Wait for our return instructions. Do not ship anything before we send them.
- 3Send it back as we direct. In some cases you pack it and ship it with FedEx or a similar carrier.
- Restocking fee
A percentage of the item price, taken out of your refund. Every returnable brand has one, from 15% to 35%. Find yours above.
- Condition
Unused, uninstalled, and in the original packaging, including the box and pallet. Installed or used products cannot be returned.
- Not returnable
Final-sale brands. Accessories are not returnable. This includes, but is not limited to, any add-ons, trim, parts and accessory items sold with or for the product, such as chimneys, extensions, trim kits, crown moldings, burners, griddles, lineguards, wall mounts, linesets, couplers, charcoal and freeze dryer accessories. Your brand's list is in the finder above.
- Return shipping
It depends on the brand. Where you pay, it is shown in the finder above. The original shipping cost is not refundable for some brands.
- Damaged?
Report it within 24 hours of delivery, with photos. FORNO has stricter rules. See Shipping.
- Refunds
Issued after our warehouse receives, inspects and processes your return. The money goes back to your original payment method and can take up to 72 hours to show on your statement. The product must be returned to qualify.
Ready to start a return?
Mon-Fri 9am-9pm EST · Sat-Sun 9am-6pm EST
