MRCOOL DIY Mini Split - 36,000 BTU 2 Zone Ductless Air Conditioner and Heat Pump, DIY-B-236HP1818

I called the place that we ordered the product from, asking if the pipes coming out of the air handlers could exit to the right instead of the back. Was told, yes. Once we started installing, had the manual, it said that the pipes could only be moved 90 degrees, and to the right would move them 180 degrees. Called mrcool to verify. The lady there said "yes they can come out the right side, after all, there is a cut out there. She said bend the pipes 90 degrees. I told her that that would be a 180 degrees bend. She checked with several others while I held for a long time. Finally said that the pipes can only bend 90 degrees, and so they cannot come out of the right side. So, we had to change the placement of both units from the original plans. Very frustrating and stressful!!! However, the shipping of the product was fantastic, the delivery man was great.

The ceiling cassettes really deliver with space saving and a sleek, classy design. They even work well in 100+ year old lath and plaster ceiling as pictured here. Still getting the hang of the controls and waiting to see what its like in different temperatures but initial installation and operation is great.

Two ceiling handlers with 18K condenser works perfectly. I had an issue where the system was not working properly from room to room and I could not identify the issue. After contacting tech support and testing and rechecking everything, the problem was electrical was backwards from the refrigeration lines (A & B reversed). I originally did not identify A & B on the refrigerant lines running to the condenser. Once I switched electrical A and B, all worked as it should.

Great for cooling so far I have not use it for heat yet waiti for winter season .

We were super happy with the system that we got. Easy to install and works very efficiently!