Authorized Dealer. Free Curbside Shipping.

Shipping Policy

We offer FREE shipping on all orders delivered by FedEx Ground, FedEx Freight or the most affordable available provider.

The shipping carrier will deliver your order curbside. The carrier will NOT deliver into your home, garage, kitchen or elsewhere. If necessary, please arrange assistance to receive your order.

We do not ship to PO Boxes. Full insurance is included in all shipments.

Tracking number(s) will be provided by the email provided 2-4 business days* after the date of the order is placed and after which:

Items shipped FedEx Ground 4-6 business days**
Items shipped FedEx Freight (or other LTL provider) 4-12 business days**
ILVE products 8-15 business days**

* after order date. ** after processing date.

These are general guidelines and shipping time may vary based on final destination, items ordered and other logistical factors. If an item is shipped, and we are notified that the order is cancelled or refused, there will be a 15% restocking/shipping fee.

Adjusting Shipping Address

If an item requires an adjustment or alteration to the shipping address, a $150.00 fee will apply. The $150.00 covers the fee that is charged to Premium Home Source and the time necessary to execute the adjustment in a timely manner with the freight carrier.

LTL Shipments

Large and heavy items such as ranges, bathroom vanities, or items exceeding 155 pounds will ship via LTL (less-than-truckload) shipment. The carrier will call to schedule a delivery appointment, and a person must be available at the time of delivery to sign for the shipment. Additional charges may apply for rescheduled delivery, or if the shipment is refused without valid reason. We attempt to provide the absolute best shipping prices possible for customers. All LTL shipments are curbside delivery at no cost to customer. Persons 18 years of age or older must be present to accept and sign for the delivery.

Damaged Packages

Before signing for the shipment and releasing the driver, please carefully inspect the shipment for any visible damage. Open the boxes and inspect the products (Countertops, chimney pieces, etc.) for damages or missing parts. If damages are found, reject the shipment and ask the driver to take it back, or note the damages on the Delivery Bill before signing for the shipment and releasing the driver. Contact [email protected] within 48 hours of receiving or refusing a damaged shipment for further instructions.

Free Shipping Zones

Free shipping applies to 48 contiguous states. We do not ship to Alaska, Hawaii, Puerto Rico, Guan, Northern Marina Islands, United States Virgin Islands, any outlining mainland USA islands or any international destination including Canada. However, we will work with private parties/shipping proxies for shipments outside our normal shipping range mentioned above (including Alaska, Hawaii, Outlining mainland USA Islands, Canada, etc) if pre-arranged by the customer. We will NOT honor returns for shipments outside of our normal shipping range.