1. Home
  3. FORNO Shipping & Return Policy

FORNO Shipping & Return Policy

Shipping Policy

  • In-Home Delivery: The courier will bring the appliance inside and inspect it for damages. Installation, debris removal, and haul-away are not included.
  • Delivery to Room of Choice: Includes delivery to your chosen room, up to 7 steps up a flight of stairs with 2 movers.
  • If you have more than 7 steps, you must notify us before shipment, as additional fees will apply.

Return Policy

30-Day Return Policy

You have 30 days from the delivery date to request a return. After this period, returns cannot be processed.

Return Requirements

  • The product must be unused, uninstalled, and in its original packaging (including the box and pallet).
  • If the original packaging is missing, the return will not be accepted.
  • Used or installed products cannot be returned.

FORNO Returns

  • Forno products ship directly from their warehouse and must be unopened and unused for a return.
  • A 30% restocking fee applies to all Forno returns.
  • If your Forno appliance has minor damage, a replacement part will be provided.
  • If there is major damage, Forno will replace the unit.